Regulations of the rękodzieło24.pl online store, specifying, inter alia, rules for concluding sales contracts through the store, containing the most important information about the Seller, the store and consumer rights.
CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payment
§ 6 Order fulfillment
§ 7 The right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Annex 1: Model withdrawal form
§ 1 DEFINITIONS
Working days - days from Monday to Friday, except public holidays.
Account - a free Store function (a service provided electronically) regulated by separate regulations, thanks to which the Buyer can set up his individual Account in the Store.
Consumer - a consumer within the meaning of the provisions of the Civil Code.
Buyer - any entity that buys in the Store.
Regulations - these regulations.
Shop - online shop rękodzieło24.pl run by the Seller
Seller - DEO - DARIUSZ PINDRASZAK entered into the Central Register and Information on Economic Activity kept by the minister responsible for economy and keeping the Central Register and Information on Economic Activity, NIP 667-15-32-276, REGON number 634653748, ul. Osikowa 16, 62-200 Gniezno
§ 2 CONTACT WITH THE SELLER
DEO - Dariusz Pindraszak
NIP: 6671532276
REGON: 634653748
Postal address: ul. 3 Maja 56, 62-200 Gniezno
Warehouse address: 3 Maja 56, 62-200 Gniezno
E-mail address: info@rękodzieło24.pl
Phone: 603 377 183
§ 3 TECHNICAL REQUIREMENTS
For the proper functioning of the Store, you need:
• a device with Internet access
• a web browser that supports JavaScript and cookies.
To place an order in the Store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.
§ 4 SHOPPING IN THE STORE
The prices of goods visible in the Store are the total prices for the goods, including VAT.
The Seller points out that the total price of the order consists of the price indicated in the Store: the price for the goods and, if applicable, the costs of delivery of the goods.
The goods selected for purchase should be added to the basket in the Store.
Then, the Buyer selects from the available in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to complete the order.
The order is placed upon confirmation of its content and acceptance of the Regulations by the Buyer.
Placing an order is the same as concluding a sales contract between the Buyer and the Seller.
The Seller will provide the Consumer with a confirmation of the conclusion of the sales contract on a durable medium at the latest upon delivery of the goods.
The Buyer may register in the Store, i.e. create an Account in it or make purchases without registration by providing his data with each possible order.
§ 5 PAYMENTS
You can pay for the order placed, depending on the Buyer's choice (available payment methods)
• By ordinary transfer to the Seller's bank account.
• Credit cards:
* Visa
* Visa Electron
* Mastercard
* MasterCard Electronic
* Maestro
• Via the payment platform:
- PayPal
- PayU
If you choose to pay via a payment platform, PayU is the entity providing online payment services.
If the Buyer selects payment by bank transfer, the order must be paid within 5 Business Days of placing the order.
The seller informs that in the case of some payment methods, due to their specificity, payment for the order with this method is possible only immediately after placing the order.
By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller.
The entity providing online payment services in the field of card payments is Blue Media S.A.
Payment methods available:
Credit cards:
* Visa
* Visa Electron
* Mastercard
* MasterCard Electronic
* Maestro
§ 6 ORDER COMPLETION
The seller is obliged to deliver the goods without defects.
The order fulfillment date is indicated in the Store.
If the Buyer has chosen to pay in advance for the order, the Seller will proceed with the order after paying for it.
The order fulfillment time is counted from the moment of obtaining a positive payment authorization
In a situation where, under one order, the Buyer has purchased goods with a different delivery date, the order will be processed on the date appropriate for the goods with the longest deadline.
Countries in which the delivery is carried out:
• The Republic of Poland
• Europe
Goods purchased in the Store are delivered via a courier company.
The Seller reserves the right to extend the order completion time due to unforeseen situations.
§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT
The consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
The deadline to withdraw from the contract will expire after 14 days from the day:
• in which the Consumer acquired the goods or in which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
• on which the Consumer acquires, or in which a third party, other than the carrier and indicated by the Consumer, acquires the possession of the last of the goods in the case of a contract requiring the transfer of ownership of many things that are delivered separately.
In order for the Consumer to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or information sent by e-mail).
The consumer may use the model withdrawal form at the end of the Regulations, but it is not obligatory.
In order to meet the deadline to withdraw from the contract, it is enough for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.
EFFECTS OF WITHDRAWING FROM THE CONTRACT
A consumer who has concluded a distance contract or an off-premises contract has the right to withdraw from it without giving any reason within 14 days.
In the event of withdrawal from the concluded contract, the Seller returns to the Consumer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard delivery method offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the contract.
If there is a need to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the payment card of the Ordering Party
The seller may withhold the reimbursement until receipt of the goods or until proof of its return is provided to him, whichever occurs first.
The seller asks you to return the goods to the following address: ul. 3 Maja 56, 62-200 Gniezno immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the expiry of the 14-day period.
The consumer bears the direct cost of returning the goods.
The consumer is only responsible for a decrease in the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
If the goods, due to their nature, cannot be returned by regular mail, the Consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.
§ 8 EXCEPTIONS FROM THE RIGHT TO WITHDRAW FROM THE CONTRACT
The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:
• in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs.
• in which the subject of the service is an item that deteriorates quickly or has a short use-by date.
• in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery.
• in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.
• in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery.
• for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.
• in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.
• for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract.
The right to withdraw from a distance contract is not available to an entity other than the Consumer.
§ 9 COMPLAINTS
In the event of a defect in the goods, the Buyer has the option of complaining about the defective goods on the basis of the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted.
Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:
• submit a price reduction statement
• in the event of a significant defect - submit a declaration of withdrawal from the contract
• demand that the defect be removed
The seller asks you to submit a complaint based on the warranty to the postal or electronic address indicated in § 2 of the Regulations.
If it turns out that in order to consider the complaint, it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver the goods, in the case of the Consumer at the Seller's expense, to the address: ul. 3 Maja 56, 62-200 Gniezno.
Complaints regarding the operation of the Store should be sent to the following e-mail address: info@rękodzieło24.pl
Consideration of the complaint by the Seller will take place within 14 days.
EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS
In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia, With:
• mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
• assistance of the competent field of permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
• free assistance from the municipal or poviat Consumer Ombudsman.
• ODR internet platform available at: http://ec.europa.eu/consumers/odr/.
§ 10 PERSONAL DATA
The administrator of personal data provided by the Buyer when using the Store is the Seller. Detailed information on the processing of personal data by the Seller - including other purposes and grounds for data processing, as well as data recipients - can be found in the Privacy Policy available in the Store - due to the principle of transparency, contained in the general regulation of the European Parliament and of the Council (EU ) on data protection - "GDPR".
The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is the implementation of orders. The basis for the processing of personal data in this case is:
• a sales contract or actions taken at the request of the Buyer to conclude it (Article 6 (1) (b) of the GDPR),
• the legal obligation on the Seller related to accounting (Article 6 (1) (c)) and
• the legitimate interest of the Seller, consisting in the processing of data in order to establish, assert or defend any claims (Article 6 (1) (f) of the GDPR).
Providing data by the Buyer is voluntary, but at the same time necessary to conclude a sales contract. Failure to provide the data will prevent the conclusion of a sales contract in the Store.
The Buyer's data provided in connection with purchases in the Store will be processed until:
• the Seller ceases to be bound by the legal obligation obliging him to process the Buyer's data;
• the possibility of pursuing claims by the Buyer or the Seller related to the sales contract concluded by the Store will cease;
• the Buyer's objection to the processing of his personal data will be accepted - if the basis for data processing was the legitimate interest of the Seller - depending on what is applicable in a given case and what will take place at the latest.
The buyer has the right to demand:
• access to your personal data,
• rectify them,
• deletion,
• processing restrictions,
• requests to transfer data to another administrator
as well as the right to object at any time to the processing of data for reasons related to the specific situation of the Buyer - to the processing of personal data concerning him, based on art. 6 sec. 1 lit. f GDPR (i.e. on the legitimate interests pursued by the administrator).
In order to exercise his rights, the Buyer should contact the Seller using the data provided in § 2 of the Regulations.
If the Buyer considers that his data is being processed unlawfully, the Buyer may submit a complaint to the President of the Office for Personal Data Protection.
§ 11 RESERVATIONS
The Buyer is forbidden to provide illegal content.
Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Regulations. The contract is concluded on time and for the purpose of order fulfillment.
Agreements concluded on the basis of these regulations are concluded in Polish.
In the event of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.
Nothing in these regulations excludes or in any way limits the consumer's rights under the law.
Provisions regarding goods and sales contracts shall apply accordingly to digital content and contracts for the supply of digital content, unless the Regulations specify these issues separately.
Annex 1 to the Regulations
Below is a model withdrawal form that the Consumer may or may not use:
TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT
(this form should be completed and returned only if you wish to withdraw from the contract)
Rękodzieło24.pl
ul. 3 Maja 56, 62-200 Gniezno, e-mail address: info@rękodzieło24.pl
- I / We (*) ........................................... .......................... hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) / for the provision of the following services (*) / for the supply of digital content in the form of (*):
.................................................. .................................................. .................................................. .................................................. ............................
.................................................. .................................................. .................................................. .................................................. ............................
.................................................. .................................................. .................................................. .................................................. ............................
- Date of conclusion of the contract (*) / receipt (*) ...................................... .................................................. ..................................
- Name and surname of the Consumer (s): ........................................ .................................................. ....................................
- Consumer (s) address: .......................................... .................................................. ..............................................
.................................................. .................................................. .................................................. ............................
.................................................. ...........................................
Consumer's signature
(only if the form is sent in paper version)
Date ............................................
(*) Delete as appropriate.
Account regulations
Account regulations in the rękodzieło24.pl store
CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations
§ 1 DEFINITIONS
Account - the free Store function (service) regulated in these regulations, thanks to which the Buyer can set up his individual Account in the Store.
Buyer - any entity that buys in the Store.
Shop - online shop rękodzieło24.pl
Seller - DEO - DARIUSZ PINDRASZAK entered into the Central Register and Information on Economic Activity kept by the minister responsible for economy and keeping the Central Register and Information on Economic Activity, NIP 667-15-32-276, REGON number 634653748, ul. Osikowa 16, 62-200 Gniezno
§ 2 CONTACT WITH THE SELLER
Postal address: ul. 3 Maja 56, 62-200 Gniezno
E-mail address: info@rękodzieło24.pl
Phone: 603 377 183
§ 3 TECHNICAL REQUIREMENTS
For the proper functioning and creation of an Account, you need:
• an active e-mail account
• a device with Internet access
• a web browser that supports JavaScript and cookies
§ 4 ACCOUNT
Creating an Account is completely voluntary and depends on the will of the Buyer.
The account gives the Buyer additional options, such as: viewing the history of orders placed by the Buyer in the Store, checking the status of the order or editing the Buyer's data.
In order to create an Account, you must complete the appropriate form in the Store.
At the time of creating the Account, an agreement is concluded for an indefinite period between the Buyer and the Seller regarding the maintenance of the Account on the terms set out in these regulations.
The Buyer may cancel the Account at any time without incurring any costs.
In order to cancel the Account, please send your resignation to the Seller at the following e-mail address: info@rękodzieło24.pl, which will result in immediate deletion of the Account and termination of the Account maintenance contract.
§ 5 COMPLAINTS
Complaints regarding the functioning of the Account should be sent to the e-mail address info@rękodzieło24.pl
Consideration of the complaint by the Seller will take place within 14 days.
EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS
In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia, With:
• mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
• assistance of the competent field of permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
• ODR internet platform available at: http://ec.europa.eu/consumers/odr/.
§ 6 PERSONAL DATA
The administrator of personal data provided by the Buyer when using the Account is the Seller. Detailed information on the processing of personal data by the Seller - including other purposes and grounds for data processing, as well as data recipients, can be found in the Privacy Policy available in the Store - due to the principle of transparency, contained in the general regulation of the European Parliament and of the Council (EU ) on data protection - "GDPR".
The purpose of processing the Buyer's data is to maintain an Account. The basis for the processing of personal data in this case is a contract for the provision of a service or actions taken at the request of the Buyer, aimed at its conclusion (Article 6 (1) (b) of the GDPR), as well as the Seller's legitimate interest in processing data in order to establish , to investigate or defend any claims (Article 6 (1) (f) of the GDPR).
Providing data by the Buyer is voluntary, but at the same time necessary for keeping the Account. Failure to provide data means that the Seller will not be able to provide the Account management service.
The Buyer's data will be processed until:
• the possibility of pursuing claims by the Buyer or the Seller related to the Account will cease;
• the Buyer's objection to the processing of his personal data will be accepted - if the basis for data processing was the legitimate interest of the Seller - depending on what is applicable in a given case and what will take place at the latest.
The buyer has the right to demand:
• access to your personal data,
• rectify them,
• deletion,
• processing restrictions,
• requests to transfer data to another administrator
as well as the right to object at any time to the processing of data for reasons related to the specific situation of the Buyer - to the processing of personal data concerning him, based on art. 6 sec. 1 lit. f GDPR (i.e. on the legitimate interests pursued by the administrator).
In order to exercise its rights, the Buyer should contact the Seller.
If the Buyer considers that his data is being processed unlawfully, the Buyer may submit a complaint to the President of the Office for Personal Data Protection.
§ 7 RESERVATIONS
The Buyer is forbidden to provide illegal content.
The Account maintenance agreement is concluded in Polish.
In the event of important reasons, referred to in paragraph. 4, the Seller has the right to amend these Account Regulations.
Important reasons, referred to in paragraph. 3 are:
• the need to adapt the Store to the legal provisions applicable to the Store's operations
• improving the safety of the service provided
• change in the functionality of the Account that requires modification of the Account regulations.
The buyer will be informed about the planned change to the Account regulations at least 7 days before the change is implemented via an e-mail sent to the address assigned to the Account.
If the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the Seller's e-mail address info@rękodzieło24.pl, which will result in the termination of the Account maintenance agreement upon the entry into force of the planned change or earlier. if the Buyer makes such a request.
If the Buyer does not object to the planned change until its entry into force, it is assumed that he accepts it, which does not constitute any obstacle to termination of the contract in the future.
In the event of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.
Nothing in these regulations excludes or in any way limits the consumer's rights under the law.
Regulations of the newsletter of the rękodzieło24.pl store
§ 1 DEFINITIONS
Newsletter - a free service provided electronically, thanks to which the Service Recipient may receive from the Service Provider electronically previously ordered messages regarding the Store, including information about offers, promotions and new products in the Store.
Shop - online shop rękodzieło24.pl
Service Provider - DEO - DARIUSZ PINDRASZAK entered into the Central Register and Information on Economic Activity kept by the minister responsible for economy and keeping the Central Register and Information on Economic Activity, NIP 667-15-32-276, REGON number 634653748, ul. Osikowa 16, 62-200 Gniezno
Recipient - each entity using the Newsletter service.
§ 2 Newsletter
The Service Recipient may voluntarily use the Newsletter service.
To use the Newsletter service, you need a device with the latest version of a web browser that supports JavaScript and cookies, with access to the Internet and an active e-mail account.
E-mail messages sent as part of this service will be sent to the e-mail address provided by the Customer at the time of subscribing to the Newsletter.
The Service Recipient, in order to conclude a contract and subscribe to the Newsletter service, in the first step provides his e-mail address to which he wants to receive messages sent as part of the Newsletter. Then, to the e-mail address provided in the first step, the Service Provider will send the Service Recipient a message verifying the e-mail address, which will include a link to confirm the Service Recipient's will to subscribe to the Newsletter. After the Customer confirms his will to subscribe to the Newsletter, a contract for the provision of the service is concluded and the Service Provider will start providing it to the Customer.
The messages sent as part of the Newsletter will contain information about the possibility of unsubscribing from it, as well as a link to unsubscribe.
The Service Recipient may unsubscribe from the Newsletter, without giving a reason and incurring any costs, at any time, using the option referred to in paragraph 5 or by sending a message to the Service Provider's e-mail address: victoria.pasja@wp.pl.
The use by the Customer of the link to unsubscribe from the Newsletter or sending a message with a request to unsubscribe from the Newsletter will result in the immediate termination of the contract in the provision of this service.
§ 3 Complaints
Complaints about the Newsletter should be reported to the Service Provider at the following e-mail address: infor@rękodzieło24.pl
The Service Provider will respond to the complaint within 14 days of receiving the complaint.
§ 4 Personal data
The administrator of personal data provided by the Service User in connection with the subscription to the Newsletter is the Service Provider. Detailed information on the processing of personal data by the Service Provider - including other purposes and grounds for data processing, as well as data recipients, can be found in the Privacy Policy available in the Store - due to the principle of transparency, contained in the general regulation of the European Parliament and of the Council (EU ) on data protection - "GDPR".
The purpose of processing the Service Recipient's data is to send the Newsletter. The basis for the processing of personal data in this case is a contract for the provision of a service or actions taken at the request of the Service Recipient, aimed at its conclusion (Article 6 (1) (b) of the GDPR), as well as the legitimate interest of the Service Provider, consisting in processing data in order to establish , to investigate or defend any claims (Article 6 (1) (f) of the GDPR).
Providing data by the Service Recipient is voluntary, but at the same time necessary for the provision of the Newsletter service. Failure to provide data means that the Service Provider will not be able to provide this service.
The Service Recipient's data will be processed until:
• the Customer or the Service Provider will no longer be able to pursue claims related to the Newsletter;
• the Customer's objection to the processing of his personal data will be accepted - if the basis for data processing was the legitimate interest of the Service Provider - depending on what is applicable in a given case and what will happen at the latest.
The Service Recipient has the right to request:
• access to your personal data,
• rectify them,
• deletion,
• processing restrictions,
• requests to transfer data to another administrator
as well as the right to object at any time to the processing of data for reasons related to the specific situation of the Service Recipient - to the processing of personal data concerning him, based on art. 6 sec. 1 lit. f GDPR (i.e. on the legitimate interests pursued by the administrator).
In order to exercise his rights, the Service Recipient should contact the Service Provider.
If the Service Recipient considers that his data is being processed unlawfully, the Service Recipient may submit a complaint to the President of the Personal Data Protection Office.
§ 5 Final provisions
The Service Provider reserves the right to amend these regulations only for important reasons. An important reason is the need to change the regulations caused by the modernization of the Newsletter service or a change in the law, affecting the provision of the service by the Service Provider.
Information about the planned change to the regulations will be sent to the Customer's e-mail address provided at the time of subscribing to the Newsletter at least 7 days before the changes are implemented.
If the Service Recipient does not object to the planned changes until their entry into force, it is assumed that he accepts them.
In the absence of acceptance for the planned changes, the Service Recipient should send information about it to the Service Provider's e-mail address: info@rękodzieło24.pl, which will result in the termination of the contract for the provision of the service upon the entry into force of the planned changes.
It is forbidden for the Customer to provide illegal content.